Check out their answers below to see if Kybotech is the right fit for you!

Which brand do you (primarily) work on/for?

All of them but with an aim to be working mainly on GBD (Garden Buildings Direct) and BillyOh.

What’s your role at Kybotech?

I’m a senior customer service advisor.

The Customer Care Team

Can you briefly explain what your role involves?

Assisting customers with any issues they may have with their order or any enquiries they may have surrounding their order. Helping Laura (my manager) with scheduling, metrics and reports for the care team and sales team. 

Also, training new staff on GBD, BillyOh and Bobbin and assisting the team with any issues with orders and complaints they may be struggling with. And a whole lot more – but I’ll keep it brief!

“I feel as though I’ve quickly become a valued member of the team”.
Miya

How long have you worked at Kybotech?

It’ll be 5 years in June.

And how big is your team?

So our care team is comprised of about 14 members based all over the place.

Can you explain “a day in your life” as a senior customer service advisor?

No two days are ever the same! My workday never passes without a new challenge or learning something completely new. As I help with multiple sides of the business, I’m always facing new customer enquiries. There’s always something new a customer needs help with, whether it’s a customer I’m helping directly or a customer I’m helping another care agent assist.

Ad what gets you out of bed and to work in the morning?

The fast-paced environment with constant stimulation. The new challenges each day brings.

“I’ve developed a professional personality that allows me to do my job effectively every day”.
Miya

Constant Improvement

So how have you found working remotely during the past 1-2 years?

I’ve really enjoyed working from home. I’ve found that I have a much better work-life balance and I feel more productive as I don’t have the everyday distractions an office can bring.

What’s one proud moment you’ve had whilst working here?

I don’t think I can narrow it down to just one moment – I’m proud of many over my time in the company. I started in the sales team in 2017 and I feel as though I’ve quickly become a valued member of the team. I now have experience in sales, care, cancellation across the GBD, BillyOh and Bobbin teams. 

I feel as though I’m trusted by my manager and have opportunities to develop and expand my personal skills. I would say my career progression and the trust my management have in me to take on the new challenges and help with new projects such as with new acquisitions, and my recent promotion to “Senior” are also proud moments. 

I’m also very proud of the fact that I pushed myself to get involved in more aspects of the business, such as understanding Consumer Law to help our customers further. This made me realise I really enjoy the legal understanding and pushed me to start working towards a Law degree in my spare time.

That’s incredible! And what’s on your list to achieve over the next year?

With the new responsibilities I now have after the Bobbin acquisition, I want to work on my personal development with better time management.

So how have you seen the company grow since you’ve been working here?

When I started the UK sales team was a new development only making outbound calls and we didn’t have a UK care team at all. I’ve seen these teams both come into their own and grow so quickly. We’ve also developed new products to keep up with customer demand and introduced new options such as pressure treated garden buildings.

Skills (and hiccups!)

What useful skills have you learned whilst working here?

My entire work ethic has been developed through working here, as I started working here at 18. I was young and keen to learn but didn’t really have much “work ethic” given that I’d just left school. I’ve developed a professional personality that allows me to do my job effectively every day.

Can you remember a memorable facepalm moment at work? (It’s ok we’ve all had them!)

There is a CCTV clip of me falling completely off a chair in the office which is 100% worth a watch! (I improved by getting a new chair, of course). 

Why did you decide to apply to Kybotech – What was it about the role that seemed attractive?

The advert itself stood out – I remember the first line being “do you think you could sell ice to an eskimo?”. I wanted a new challenge – I’d worked in a few different sales jobs and wanted to try a different category of sales. Since the challenges never stopped coming, I stuck with it!

What’s the best thing about working at Kybotech? 

Flexibility, great colleagues, and always something new to get your teeth stuck into.

How would you describe life at Kybotech in 5 words or less?

Challenging, rewarding, stressful , diverse, interesting.

Any advice for potential candidates?

If you’re someone who wants to work on bettering yourself, if you’re willing to put the work in and ready to receive constructive criticism in a constantly fast-paced environment with a new challenge every day, then Kybotech is the place for you.

Thanks for your time – and if you want to follow in their footsteps, click to apply here.

The post Miya, Senior Customer Service Advisor first appeared on Kybotech Ltd.

The post Miya, Senior Customer Service Advisor appeared first on Kybotech Ltd.

Check out their answers below to see if Kybotech is the right fit for you!

Thanks for joining us Ben – and department do you work in?

I work in buying/purchasing.

And which brand do you (primarily) work on Ben?

Mainly for Garden Buildings Direct.

Can you explain your role at Kybotech?

I’m a buyer (so all things purchasing, procurement and product sourcing) – I’m a graduate trainee at the moment.

“I find it’s always good to bounce new ideas, recommendations and practices off of each other”.

Ben

Can you briefly explain what your role involves?

Sure – so my role for the company involves purchasing any necessary equipment and the raw materials and stock we use on a daily basis to manufacture the goods we produce on our site in Worksop. 

Alongside this, I try to identify any potential new products through market research and contacting overseas suppliers to expand our current product range and then implement them into our retail businesses.

“Communication is constant and everyone in the company is accessible, friendly and always willing to help”.

Ben

Life at Kybotech

How long have you worked at Kybotech?

Just short of 7 months now.

How big is your team/immediate department?

It’s hard to put down an exact number within the team as we’re constantly working with members from other sectors to gain advice or help from someone who has more expertise in a certain area/topic.

But I’d estimate there are 3 core members within the department with whom I have daily communication and then another 4-6 Kybotech colleagues.

And can you explain “a day in your life” at the company?

Well, starting off with a coffee is a must.

From then on, I work with our on-site team to get a better idea of our current stock and raw material levels. Due to our high production volume, we always require stock to facilitate regular production. So my role is to contact the suppliers and arrange the purchase and procurement of any goods and services required for production and our colleagues. 

This can range from the glazing for our garden buildings to the PPE for our on-site staff and the services that ensure we comply with health and safety standards.

Other tasks include marketing research on potential future products for the company that we can use to expand our existing product range and portfolio. This includes research and analysis on products through key factors such as sales, demand and the quality of the products.

From this work, I’ll then make contact with a range of international suppliers to try and identify high-quality products which we could implement into our retail businesses.

What gets you out of bed and to work in the morning?

Again, definitely coffee! Ok, but really – I always enjoy learning and developing. Since joining the company I’ve found myself learning something new and developing new skills on a daily basis – whether it’s Excel/Google sheets skills or even something simpler like communication and presentation skills.

Goals and Achievements

And how have you found working remotely during the past 1-2 years?

I’ve actually found that I’m more fresh-faced and energised when working. Cutting out the commute and getting that extra rest before work means that I’m more energised to complete the work I do on a daily basis.

A concern I first had was if I was stuck – would there be anyone to help me? However, communication is constant and everyone in the company is accessible, friendly and always willing to help.

“I could ramble on all day about the skills and knowledge I’ve acquired through joining the company”.

Ben

What’s one proud moment you’ve had whilst working here?

Ok, so originally, I started off in sales and was always proud to make a sale (particularly the first one)!

But for the role I’m currently in I’d say seeing the impact of the work I do being implemented. So, this could be the company adding new products that I’ve researched to our range. I take enjoyment from the thought that products we’ve worked on to add to our range will be enjoyed and used by a range of consumers from the comfort of their homes!

What’s on your list to achieve over the next year?

I’d say I definitely want to help expand our product portfolio further. I also want to keep learning new skills that I can put into practice. It’s also exciting to see the recent acquisitions of companies we’ve made and it would be interesting to get to know the ins and outs of these and work closely with some of the new employees.

I find it’s always good to bounce new ideas, recommendations and practices off of each other.

How have you seen the company change/grow since you’ve been working here?

I’d say the company as a whole has a mindset on growth. Whether this be through acquiring new companies or using new services/applications that can help improve the work we do. Each person in each department is always adding new ideas to improve and grow the company – this includes positive changes to our websites and operations and even designing new products.

Skills and Challenges

What useful skills have you learned whilst working here?

Wow – I could ramble on all day about the skills and knowledge I’ve acquired through joining the company there are so many! Coming out of education, you lack the fundamental knowledge of E-commerce, communicating with suppliers and even an understanding of products. Since joining Kybotech, I’ve fully developed my skills and knowledge on all of these.

Can you remember a memorable facepalm moment at work? (It’s ok we’ve all had them!) How did you grow/improve from this?

Oh yeah – there’s many! But it’s all part of the learning and development process. I’ve had instances where I’m contacting suppliers on the status of an order when it’s already been delivered (in some instances over a week ago!).

To prevent this in the future, though, I now keep track of all orders made and their status. I’ve found Google Keep is a great tool to help make notes and monitor the work I do.

And what was it about the role at Kybotech that seemed attractive?

Coming out of education I found myself a little lost for what I actually wanted to do. Kybotech appealed to me as you get to learn a lot of the aspects of the business and how it’s run. This was key to helping me decide what works best for me, what I’m good at and what I enjoy doing. Alongside this, you’re delegated a good amount of ownership and responsibility for the work you do and are not micromanaged in everything you do.

What’s the best thing about working at Kybotech? Is the company working on improving anything that doesn’t work so well?

The company is always investing. If they deem something will help grow, improve and expand the work that we do they will facilitate the budget to do so.

How would you describe life at Kybotech in 5 words or less?

Opportunity to grow and learn.

Any advice for potential candidates?

Go for it! – If you like I was and find yourself stuck on what you want to do, this is the perfect opportunity to learn new skills and help develop and advance your career. You’re also constantly learning and developing and everyone in the company is approachable and friendly – offering expertise if you’re stuck or need a hand.

Thanks for your time – and if you want to follow in their footsteps, click to apply here.

The post Ben, Graduate Buyer first appeared on Kybotech Ltd.

The post Ben, Graduate Buyer appeared first on Kybotech Ltd.

Check out their answers below to see if Kybotech is the right fit for you!

Hi Alice, so which brand do you (primarily) work on?

Mainly on BillyOh.

And what’s your role at Kybotech?

So I’m technically considered a graduate copywriter as part of the marketing department. Although, in the last couple of months I’ve transitioned into more of a marketing executive role (basically, less wordy and more product-based!).

And what does your role involve?

So one day I will be naming incoming products, the next I’ll be trying to solve on-site hiccups – and some days will involve both.

“I like to start the day with a tick off the checklist”.

Alice

Nice, and how long have you worked at Kybotech?

I’ve only been at Kybotech for coming up to 4 months, but when I look back at the variety of projects I’ve worked on it feels much longer!

Life at Kybotech

So can you explain what “a day in your life” looks like?

Recently, I’ve spent a lot of time making sure our newest products look great when they arrive on the BillyOh website. This is the kind of task where you don’t see the progress until they’re online and so it’s so satisfying when all your hard work is revealed!

What gets you out of bed and to work in the morning?

It’s a struggle, I can’t lie . But, usually, a cup of tea, a good podcast, and knowing that “past Alice” from yesterday has made the first task of the day something simple. I like to start the day with a tick off the checklist.

How have you found working remotely during the past 1-2 years?

So, because I graduated during the pandemic, I’d never worked a full-time office job prior to home working. So, it’s all been very smooth for me. I think the most important thing in any work environment is communication and I’ve never found that a problem here! I know that if I have a question or want some direction, help is only a phone call or an email away.

“I was sure that it was a company that would keep me learning and growing”.

Alice

How have you seen the company change/grow since you’ve been working here?

As I said, I’ve only worked here for 4 months. But, even in that time I’ve seen a change. In my final interview our COO, Chris, showed me Kybotech’s new acquisition, Bobbin. Since then, the Bobbin team have become part of our team, and the site is now one of the key focuses of our marketing plans.

Skills and Growth

And what useful skills have you learned whilst working here?

I’ve learnt so much! How to use different tools, lots about SEO, and even more about how a good business functions. And, I still learn new things every day. Literally, something new every single day – however small. It’s great!

Why did you decide to apply to Kybotech then Alice?

I think it was the focus on real responsibility. The application process for Kybotech was very explicit that the work would be challenging but rewarding, and I really valued that. I was sure that it was a company that would keep me learning and growing, and it has been!

Any advice for potential candidates?

Don’t worry about what you know and don’t know right now. When I first came to Kybotech, most of the programmes and terms that were being thrown around sounded like another language. So long as you show that you’re ready to work hard and learn, you’ll be a perfect fit for our team!

Thanks for your time – and if you want to follow in their footsteps, click to apply here.

The post Alice, Marketing Executive first appeared on Kybotech Ltd.

The post Alice, Marketing Executive appeared first on Kybotech Ltd.

Check out their answers below to see if Kybotech is the right fit for you!

Hi Glaiza, so which brand do you (primarily) work on?

Well, I actually work across both BillyOh and Garden Buildings Direct.

Ok, and what’s your role at Kybotech?

So I’m part of the sales department – but more on chat support. I’m in charge of answering queries over live chat, social media and I also answer the tickets for sales.

Sounds busy! And how long have you worked at Kybotech?

I’ve been with the company for 3 years now!

How big is your immediate department?

So we’re 5 people in sales.

“Failure is part of success”.

Working at Kybotech

Can you briefly explain “a day in your life” at the company?

The first thing I do when I log in is to check the messages on social media, answer them and then move on to the tickets. After that, I’ll focus on answering messages over the live chat as they come in.

How have you found working remotely during the past 1-2 years?

At first, it was kind of awful! I just wasn’t used to it. I love being with my colleagues at the office, but now, after we learned how to communicate with each other remotely, it makes it a lot easier.

And what’s one proud moment you’ve had whilst working here?

Whenever a customer commends you for helping them with their query it’s a great feeling; and when our managers appreciate our efforts.

What’s on your list to achieve over the next year?

I want to learn and grow more at Kybotech and become the best version of myself.

And any useful skills that you’ve learned whilst working here?

Yep – I’ve learned how to multi-task and how to manage my time well every day.

Can you remember a memorable facepalm moment at work? (It’s ok we’ve all had them!) How did you grow/improve from this?

Oh yes! When a customer asks a specific question that I don’t know the answer to. But, I make sure to get in touch with my colleagues to ask them  – we always don’t know everything and there’s no harm in asking!

Life at Kybotech

What’s the best thing about working at Kybotech? 

The people – they’re all so kind.

How would you describe life at Kybotech in 5 words or less?

It feels like home.

Any advice for potential candidates?

Work hard, always gives your best and do what you love! And please don’t be afraid to fail, as failure is part of success.

Thanks for your time – and if you want to follow in their footsteps, click to apply here.

The post Glaiza, Sales Representative first appeared on Kybotech Ltd.

The post Glaiza, Sales Representative appeared first on Kybotech Ltd.

Check out their answers below to see if Kybotech is the right fit for you!

Which brand do you (primarily) work for?

So I focus on Garden Buildings Direct.

And what’s your role at Kybotech?

I’m a customer service rep in the customer care department.

Right – can you briefly explain what your role involves, Glenn?

I mainly deal with after-sales queries – so this could be processing potential refunds, checking any that might have issues, and then answering and tickets as they come in.

“Just work hard and focus and you’ll be fine!”

And how long have you worked at Kybotech?

It’s been 7 years now.

Wow, and how big is your team?

It’s about 10 to 12 people.

And what gets you out of bed and to work in the morning?

My family .

So Glenn, how have you found working remotely during the past 1-2 years?

Great actually! I’m away from distractions and I’ve found that it helps me focus.

What’s one proud moment you’ve had whilst working here?

Definitely being promoted to supervisor. Not just the title itself but being recognised for my hard work.

And what’s on your list to achieve over the next year?

Being patient!

Finally, any advice for potential candidates?

Just work hard and focus and you’ll be fine!

Thanks for your time – and if you want to follow in their footsteps, click to apply here.

The post Glenn, Customer Service Representative first appeared on Kybotech Ltd.

The post Glenn, Customer Service Representative appeared first on Kybotech Ltd.

Check out their answers below to see if Kybotech is the right fit for you!

Hey Alfie, so what department do you work in?

I work within the marketing department and I’m part of the business graduate scheme.

Which brand do you (primarily) work on/for?

So, I initially started off by working primarily on BillyOh, however, due to our recent expansion and aims to increase our marketplace accounts, I’m now actively involved with working on the Garden Buildings Direct and Bobbin accounts to help to try to increase sales.

Alfie’s Role

Can you briefly explain what your role involves?

Yeah, my role involves uploading, editing and promoting product listings and content in an effort to achieve as many sales as possible throughout our marketplace accounts. So this is on both our Amazon and eBay sales channels.

“I was fully supported and welcomed by the team”.

Alfie

Cool, and how long have you worked at Kybotech?

About 8 months now.

How big is your team/immediate department?

Our marketing team currently has a group of 3-5 people with who I’m in regular contact with.

And can you explain some tasks that you regularly carry out?

Some of the tasks that I carry out each day include: processing Amazon reports and interpreting the sales and traffic figures on our product listings. I’m also involved in the promoting and advertising of our products to try to help encourage sales.

What gets you out of bed and to work in the morning?

The main thing which I’d say gets me out of bed is the sense of satisfaction that I feel when analysing the Amazon sales and reports and seeing that the products I’ve been actively working on are converting to sales and helping us achieve our targets!

“At Kybotech I’ve been able to considerably develop my knowledge and understanding”.

Alfie

So Alfie, how have you found working remotely during the past 1-2 years?

Having joined Kybotech from an office-based job I was, at first, quite cautious at the thought of working from home full time and potentially not getting sufficient training for my new job. 

However, this has not been the case at all, and I was fully supported and welcomed by the team who provided me with all of the resources I could ask for and were happy to help. I am now fully confident within my role and do not feel restricted by being based off-site, as this doesn’t really affect my role.

Growth and Progress

What’s one proud moment you’ve had whilst working here?

My proudest moment usually involves seeing the achievement of sales on products. Especially ones that I’ve recently worked on in terms of product optimisation or also products that I’ve focused on trying to promote to encourage greater sales.

What’s on your list to achieve over the next year?

I’m aiming to grow our Amazon account and sales channel as much as possible by expanding the range of products that are available throughout our catalogue.

How have you seen the company change/grow since you’ve been working here?

Even though I’ve only been at Kybotech since last year, we have grown massively in such a short period (and it doesn’t look like slowing down any time soon). And I’m excited and proud to be a part of it. 

Our growth has involved continually expanding our product range and we’ve also acquired other businesses to join us along our journey.

“The best thing about working at Kybotech is the level of responsibility that we’re granted”.

Alfie

What useful skills have you learned whilst working here?

Although I was involved in dealing with the Amazon account in my last job, this was primarily as a Vendor. At Kybotech I’ve been able to considerably develop my knowledge and understanding of the Amazon marketplace and seller central account. And this is all from being granted the opportunity and responsibility to solely operate our Amazon sales channel.

Can you remember a memorable facepalm moment at work? (It’s ok we’ve all had them!) How did you grow/improve from this?

Nothing major springs to mind at the moment, but I’m hoping I don’t jinx myself here! I’ve obviously had the odd spelling mistake here or there or have accidentally mislabelled a product listing, but it’s all part of the learning and can be corrected before it becomes an issue.

Why Kybotech?

Couldn’t agree more Alfie. So why did you decide to apply to Kybotech?

As a Business Economics graduate, I’ve always had an interest in the analytics and interpreting of data. I also had previous experience working in roles where I was dealing with the Amazon marketplace. 

I also like the idea and sense of achievement from sales and believed the role would give me the ability to combine all of these. I also wanted to apply some of the skills and knowledge I’d developed from my degree.

So is there a best thing about working at Kybotech? Is the company working on improving anything that doesn’t work so well?

The best thing about working at Kybotech is the level of responsibility that we’re granted and the fact that we’re actively encouraged to voice our opinion or ideas, no matter how daft they may initially seem! 

I also find it quite cool to see the products that I work on within our marketplace catalogue actually on Amazon and available for sale.

How would you describe life at Kybotech in 5 words or less?

Effective, efficient, responsible, committed, dynamic.

Nice – and any advice for potential candidates?

If you’re looking to join a hard-working, committed team that’s aiming to succeed and successfully grow the business, look no further – see how you can use your skills to help and effectively contribute.

Thanks for your time – and if you want to follow in their footsteps, click to apply here.

The post Alfie, Business Graduate first appeared on Kybotech Ltd.

The post Alfie, Business Graduate appeared first on Kybotech Ltd.

Check out their answers below to see if Kybotech is the right fit for you!

Hi Amelia, so let’s start with – what department do you work in?

So I spend some of my time in the sales department side, and the rest is spent in the marketing department.

Ok, and which brand do you (primarily) work on/for?

For sales, it’s primarily Garden Buildings Direct and BillyOh. Then within marketing, it’s mostly Bobbin!

And what’s your role exactly?

I’m a sales agent, but I also float between that and the marketing department throughout the week.

“There’s a great team of people helping to develop the company further each day”.

Amelia

Can you briefly explain what your role involves?

Sure – when I’m based in sales I’m answering questions, helping place orders and solving problems if any arise. When I’m in marketing, I’m writing various blog content and doing a lot of behind the scenes work on written content for each page.

Credit: Nubelson Fernandes on Unsplash

And how long have you worked at Kybotech?

I will have worked at Kybotech for a year this February.

So how big is your team/immediate department?

Sales is comprised of about 4 to 5 people, whilst the marketing team is about 5 people. 

Life at Kybotech

And can you give us a feel for “a day in your life” at Kybotech?

My day generally starts off speaking to various people about orders they want to place, and if need be amending any customer orders. I also spend my morning answering any questions people may have on all sorts of products (this is where I learn new things every day!). 

“Everyone I’ve met has been nothing but friendly”.

Amelia

During my afternoons, I switch over to marketing. I start by focusing on writing content for blogs, whilst doing other tasks behind the scenes of each page or post like technical SEO tasks.

What gets you out of bed and to work in the morning, Amelia?

The opportunity to see something new each day! There’s never a day where I know completely what I’ll doing but that’s what keeps us growing. I’m always intrigued to see what each day will bring and to get my creative side working on whatever I have in store.

How have you found working remotely during the past 1-2 years?

Great! I’ve found it really helps me to stay motivated, I’m able to get on with each piece of work I have and really delve deep into my creative side. I also find it helpful when it comes to answering calls and responding to customers, there’s no distractions at all – but there’s still great contact with everyone in the team!

What’s one proud moment you’ve had whilst working here?

I’m proud of how much I’ve learnt as a whole, both within sales and marketing. I love being able to expand my mind every day – I’m always impressed by how many new paths and avenues I’ve taken through the day.

And what’s on your list to achieve over the next year?

I’d love to grow within the company some more. I’d like to get myself further into the marketing side and really grow there.

Always Learning

How have you seen the company change/grow since you’ve been working here?

Sure – there’s a great team of people helping to develop the company further each day. For example, just when you think they can’t make a site look even better, or make sales work in a new and efficient way, they do!

What useful skills have you learned whilst working here?

I’ve learned lots about time management, I’d say. Every day I make myself a list of any work I might have and prioritise the most important tasks. It makes my day run smoother and more efficient.

Can you remember a memorable facepalm moment at work? (It’s ok we’ve all had them!) 

I’ve had plenty of moments where I overthought the route to a problem, it ends up being so simple but I definitely facepalm once I realise the real solution!

Don’t worry, it happens to us all! So why did you decide to apply to Kybotech?

I loved how clear the application seemed even just from reading it. There was such a relaxed but informative vibe once the interview stages came about and everyone I’ve met has been nothing but friendly.

What’s the best thing about working at Kybotech? Is the company working on improving anything that doesn’t work so well?

I love knowing that by the end of the day, no matter if it’s in sales or marketing, I’ve been able to help in some way. There’s also endless support if you’re looking to gain further skills and learn more.

How would you describe life at Kybotech in 5 words or less?

Never a dull moment!

Any advice for potential candidates?

Be open to learning new skills and just take the leap. If you don’t apply, it’ll forever remain a “what if” moment. There are so many amazing people here and even whilst working remotely, there’s always support.

Thanks for your time – and if you want to follow in their footsteps, click to apply here.

The post Amelia, Sales and Marketing Assitant first appeared on Kybotech Ltd.

The post Amelia, Sales and Marketing Assitant appeared first on Kybotech Ltd.

Check out their answers below to see if Kybotech is the right fit for you!

Thanks for joining us Laura – so, let’s start with: which brand do you (primarily) work on?

Mainly on Garden Buildings Direct.

So Laura, what’s your department and role at Kybotech?

So I’m a customer care manager in the customer services department –  assisting customers and giving them the best service possible and resolving any concerns they may have.

How long have you worked at Kybotech?

For 12 years now.

And how big is your team/immediate department?

Including the sales team and trade team, we’re a team of 24 across both Garden Buildings Direct/ BillyOh and Bobbin Bikes.

“I’ve definitely seen the company change and grow”.

Laura

Wow – and can you explain “a day in your life” at the company?

Well, every day for me is different – new customers and challenges each day! But I carry out a number of tasks such as resolving customers concerns and questions, assisting the rest of the team and dealing with the day-to-day running of the sales and care team.

What gets you out of bed and to work in the morning?

Just the new challenges ahead really.

Working From Home

So how have you found working remotely during the past 1-2 years?

I did find it difficult at first not being in the office. Working at Kybotech for a number of years, suddenly not being able to help my colleagues face to face was a big challenge! But we’ve found new ways of working and I feel I can manage my time a lot better.

“The company is always improving and working on things that could work better, such as processes”.

Laura

What’s one proud moment you’ve had whilst working here?

I have a few proud moments, to be fair! I think the biggest thing for me is making my way up the ladder. When I started here 12 years ago, I was hired as a call centre agent. From there I was made a team leader, then a supervisor and now the customer care manager managing both the sales and care team!

Nice work Laura – so what’s on your list to achieve over the next year?

Working on processes and improvements in all areas. With customer care, there’s always room for improvement. From looking at what went well and not so well in the previous year – we can change to help things run more smoothly this year.

Constantly Growing

So how would you say you’ve seen the company change/grow since you’ve been here?

Working for Kybotech for 12 years I’ve definitely seen the company change and grow. When I first started at Kybotech we were based in a quiet village with way less office and yard space.

What useful skills have you learned whilst working here?

I’ve picked up many skills working with Kybotech. I’ve always worked within the customer service team but I’ve also helped out and learnt other roles during my time here. 

I’ve picked up useful skills such as how to deal with customers when they are upset. But for me I think I have to say team management is a big one for me, I never thought I would run a team of more than 3 or 4 people but I’ve learnt over time how to do this.

Almost done – why did you decide to apply to Kybotech then?

I had a friend that worked here when I applied, and I always like to help people and thought customer service would be something that would suit me.

Makes sense! And what’s the best thing about working at Kybotech?

I’d have to say, my team and colleagues. We all work so well together and as a team – we’re always helping each other out. And on top of that, the company is always improving and working on things that could work better, such as processes.

Any advice for potential candidates?

If you’re not sure if you can learn it, trust me – your colleagues are always there to help you.

Thanks for your time – and if you want to follow in their footsteps, click to apply here.

The post Laura, Customer Care Manager first appeared on Kybotech Ltd.

The post Laura, Customer Care Manager appeared first on Kybotech Ltd.

Check out their answers below to see if Kybotech is the right fit for you!

Hi Leonardo, which brand do you primarily work on?

Mainly on Garden Buildings Direct.

And what’s your role at Kybotech?

So I’m a customer care assistant as part of the care department.

Can you briefly explain what your role involves?

Assisting with any incoming customer queries.

Kybotech’s a “fair and good working environment”.

And how long have you worked at Kybotech?

For 2 years now.

So how big is your immediate department?

It’s around 10 people.

And what does “a day in your life” look like at work?

Anything from taking incoming calls to responding to emails and chat support.

Cool, and how have you found working remotely during the past 1-2 years?

I reckon it’s been more convenient for my part actually!

What’s a proud moment you’ve had whilst working here?

Just any time I’m able to assist and solve a customer’s issue.

And anything on your list to achieve over the next year?

Oh, a lot. Owning a house for one!

What useful skills have you learned whilst working here?

Just learning how to go the extra mile.

And what’s the best thing about working at Kybotech?

That the managerial team are ready to listen to any issue that needs to be raised.

Good, and how would you describe life at Kybotech in 5 words or less?

Fair and good working environment.

Thanks for your time – and if you want to follow in their footsteps, click to apply here.

The post Leonardo, Customer Care Assistants first appeared on Kybotech Ltd.

The post Leonardo, Customer Care Assistants appeared first on Kybotech Ltd.